What are the responsibilities and job description for the Food & Beverage Supervisor position at Crescent Hotels & Resorts?
- Support F&B Training programs through Marriott and Crescent standards
- Inventory for Bar/Restaurant/Market
- Responsible for the restaurant staff schedule, including servers, cooks, dishwashers, etc...
- Comply with all state laws and company policies regarding alcohol.
- Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
- Support all activities in food and beverage outlets.
- Ensure all guest/employee challenges and complaints are handled in a professional manner.
- Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
- Ensure staff members are in clean uniforms with their nametag.
- Support participation in updating timecards for all employees.
- Ensure all dining facilities are maintained and clean.
- Ensure all logs are maintained per Southern Nevada Health District
- Report all maintenance requests via GXP and engineering team
- Enforce all side work duties are assigned and completed.
- Administer disciplinary actions fairly and consistently working with Operations Manager, General Manager and/or Human Resources.
- Conduct Service Briefings daily before shifts.
- Check to ensure all indoor and outside signage is correct and clean.
- Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
- Complete Accident Reports thoroughly and communicate with the Director of Operations.
- Knows proper evacuation procedures and execute in an efficient, timely manner.
- Other duties assigned.
Qualifications:
- Must be at least 21 years of age or older to be able to legally serve and sell alcohol beverages in the state of Nevada
- Knowledge of food and beverage service acquired through at least 6 months previous experience in food service management
- Basic knowledge of Word & Excel software
- High level guest service skills.
- Verbal comprehension (Understand oral and written communications, follow detailed directions).
- Communication skills (provide clear instructions/directions)
- Reasoning skills (problem solving and troubleshooting skills)
- Basic computer skills. Micros experience is a plus
- Basic math skills.
- Work safely to prevent on the job accidents and injuries.
- Work in inclement restaurant conditions.
- Work safely to ensure company equipment is secure.
- Wear protective equipment as required by the job duties.
- Complete required alcohol awareness and food safety certifications.
- Work hours may include a nonstandard workweek, overtime, and various shift work as needed
- Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Behaviors
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Licenses & Certifications
Certified Food Handler (required)
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
