What are the responsibilities and job description for the Sales Manager - Group Sales position at Crescent Hotels & Resorts?
At the Hilton Greenville, we look for people, just like you, who love to create memorable experiences. Your authentic style and passion for community reflects in all that you do. We are seeking an experienced hotel Business Transient Sales Manager for this very busy and highly rated property. We offer a robust compensation package and a work environment which recognizes your successes.
Our people are the foundation of the organization and together with your entrepreneurial spirit we can create powerful,, memorable connections with both hotel guests and local patrons.
ESSENTIAL JOB FUNCTIONS:
- Prospect for new business – Internet prospecting, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
- Builds and maintains strong client relationships.
- Responds in a timely manner to incoming group/catering business opportunities.
- Ensures that all business is booked within hotel parameters.
- Conducts hotel site inspections and client presentations both in person and virtually.
- Create contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files.
- Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
- Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.
*Knowledge of Hilton systems and Delphi.fdc programs a plus*