What are the responsibilities and job description for the Concierge/Guest Activity position at Crestline Hotels and Resorts?
Overview:
The Concierge provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements for services, courteously and efficiently. Escorts VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPS upon arrival and provides follow through attention throughout stay.
Key Duties & Responsibilities:
- Greet, register, and assign rooms to guests of hotels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Record guest comments or complaints, referring customers to managers as necessary.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Arrange tours, taxis, or restaurant reservations for customers.
Education and Experience:
- High School Graduate or General Education Degree (GED): Required
- Formal training in the Hospitality Industry preferred.
- Previous training in guest relations.
- Good understanding of the English language with the ability to articulate effectively and possess strong written skill sets.
- Ability to sell hotel outlets suggestively up.
- Certification in CPR preferred.
- Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
- Knowledgeable of surrounding area.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
