What are the responsibilities and job description for the Front Desk Agent position at Crestline Hotels & Resorts?
The Courtyard by Marriott Charlottesville - University Medical Center is looking for an energetic and friendly individual to join their guest service team as a Front Desk Clerk.
We have Full-Time and Part-Time positions available. Flexible scheduling available.
Complimentary employee parking is provided.
Benefits Available For Full-Time
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities
Why a career in the hotel industry?
Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advise, and provide services to guests. In the industry, workers can tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.
We have Full-Time and Part-Time positions available. Flexible scheduling available.
Complimentary employee parking is provided.
Benefits Available For Full-Time
- Health & Wellness Plans
- 401K Matching
- Generous Personal Leave Plan
- Travel Discounts
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Why a career in the hotel industry?
Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advise, and provide services to guests. In the industry, workers can tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.