What are the responsibilities and job description for the Customer Service / Dispatcher position at Crete United?
As a company laser-focused on our customer experience and serving people with excellence, we are seeking a Client Relations Representative (CRR) / Lead Dispatcher to assist with our HVAC, Plumbing and Appliance Service department. If you have a passion for serving others, making people's day, and figuring out new, unique, and creative ways to please customers this is job is for you!
Location: Oglesby, IL
Type: Full time permanent position
Pay: up to $65K Salary DOE
Job responsibilities include the following:
- Assist with incoming phone calls, service requests, status checks and general customer inquiries.
- Communicate with colleagues including preparing and modifying documents, creating reports, etc.
- Assist with data entry and data management relative to HVAC projects, bookkeeping, scheduling needs, and service & repair documentation.
- Create proposals for customers and follow up accordingly to ensure understanding and follow-through.
- Collaborate with warehouse management to maintain orderly organization of incoming and outgoing HVAC components.
- Providing outstanding customer service to our customers and guidance to our technicians.
Requirements:
- Experience with Microsoft Office programs (Outlook, Excel, Word)
- Previous Mechanical / Electrical / Plumbing CSR experience a plus
- All internal software to be taught as part of the onboarding/training program
- Organized and detail-oriented
- Ability to multitask and manage time efficiently
- Excellent computer skills
- High School Diploma or GED
- Valid Drives license
- Ability to work overtime including 4-5 Saturdays a year.
Benefits:
- Medical
- Dental
- Vision
- 401K
- Vacation / PTO
- Great work culture and opportunities for advancement!
Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.
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Salary : $65,000
