Bilingual Wireless Retail Sales Manager

Cricket Bilingual Wireless Retail Store Manager

Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently seeking an experienced sales manager to lead and motivate a sales team to greatness.

The Company:

Crown Wireless is one of the largest authorized Cricket Wireless retailers in America. With over 220 locations coast-to-coast and growing, we prioritize our employees' growth and well-being. We reward employees for their efforts and promote from within.

The Role:

As a Cricket Wireless Retail Store Manager, your goals are to deliver an excellent customer experience, exceed sales metrics, manage company assets, and increase profitability while developing a best-in-class team.

We Offer:

• Strong base pay with performance-based bonuses
• A comprehensive wellness package, including medical, dental, and vision coverage
• 401K savings option
• Personal Time Off as accrued
• Exclusive Cricket Wireless swag

Responsibilities:

1. Motivate and inspire a great sales and customer experience
2. Meet and exceed assigned sales goals, including gross and net sales, accessory sales, rate plans, add-ons, retention goals, and auto bill pay goals
3. Lead by example to supervise sales staff, mentoring, coaching, scheduling, and counseling
4. Coach up your team in all aspects of wireless sales and service
5. Provide positive reinforcement and training to promote the learning and growth of sales associates
6. Ensure 100% completion of required training monthly and annually per Cricket compliance standards
7. Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed. Communicate and process any discrepancies
8. Resolve customer complaints regarding sales and service
9. Develop and manage positive business relationships with staff and customers
10. Ensure proper merchandising within the store, including product placement, display, and brand compliance per Cricket
11. New Hires: Review resumes, perform initial phone screens, and in-person interviews, and complete onboarding paperwork
12. Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information
13. Responsible for store and asset security
14. Responsible for local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events
15. Develop and maintain relationships with co-workers and consumers

Requirements:

• Previous retail or customer service management experience required
• Leadership and employee development skills
• Ability to stand for long periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required
• Tech-savvy and enjoy working with interactive technology devices
• Bilingual: Spanish speaking is a plus
• Enjoy working in a team environment & engaging with consumers. Must be enthusiastic and have the drive needed to complete sales
• Independent and self-motivated team player
• Must have a valid driver's license and be able to pass a background check
• Must have a fully functioning smartphone on your first day of work

We Value Diversity:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.