Concierge

About Pine Ridge Vineyards 

In 1978, intrepid founders Gary and Nancy Andrus established Pine Ridge Vineyards on 47 acres of steep-walled valley within the Stags Leap District, and began cultivating Cabernet Sauvignon wines with concentrated expressions of the vineyards that created them. Today the winery owns estate vineyards in five premier Napa Valley appellations: Stags Leap District, Howell Mountain, Oakville, Rutherford, and Carneros. In addition to award-winning red wines, Pine Ridge again forged a new path with the unusual and delectable blend of Chenin Blanc Viognier, which has since become one of its most beloved and popular wines. To discover or continue your exploration of Pine Ridge Vineyards please visit www.pineridgevineyards.com. 

Position Summary

The Concierge is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values of Crimson Wine Group.

 Essential Duties & Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.
 

• Greets every guest with a warm and gracious welcome, creating a memorable first impression.
• Explains tasting experiences, protocols and introduces guests to the Tasting Room hosts who will take care of them.
• Assists in responding to appointment requests and emails in a timely and professional manner for winery tour and tasting requests.
• Provides assistance for organizing and managing the reservation database and works collaboratively with winery management to organize and manage the daily customer flow.
• Distributes daily appointment schedule to the winery staff.
• Engages with guests to ascertain information to personalize their experience; who referred them, where are they staying, are they local, etc.
• Assists guests with recommendations/reservations for hotels, restaurants, spas, and other wineries.
• Assists in managing winery outreach program including development and maintenance of outreach targets, outreach collateral, outreach incentive programs and data input.
• Builds and maintains relationships with other concierges for referrals to the winery for our tours and tastings.
• Assists with setup of any special appointment requests.
• Provides back-up support to the Guest Service Department as required.
• Continuously monitors the general appearance, temperature & ambiance of the Tasting Room, restrooms and outdoor areas throughout the day.
• Ensure that all correspondence and documentation are posted and in order for each trade visit. Concierge will need to coordinate and communicate with Trade Liaison for the necessary staff and resources required to host all trade requests.
• Assists in end of day closing procedures (bottle counts, tabulating ‘pour’ wines, closing registers, etc.). 

Qualifications

• AA or BA degree helpful, but not required
• 2-3 years’ experience in a winery DTC, hotel or restaurant setting.
• Capable of remaining calm and professional during peak visitor periods.
• Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers.
• Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required.
• Proficiency in POS systems and CRM software.  Experience with Tock a plus. 
• Able to coordinate and manage multiple projects.
• Detail oriented and ability to maintain, create and manage an organizational system.
• Interact with the public and staff in a positive, professional manner.
• Self-aware, able to work independently, and driven to make a difference.
• Must have a positive attitude and outlook with the ability to work within a team atmosphere.
• Must be 21 years of age.
• Must be able to lift 40 lbs. 
• Must be able to work in a standing position for long periods of time.
• Must be able to work a flexible schedule including weekends and holidays

All applicants will receive consideration for employment without regard to all federally and state protected classes.  If you require assistance to participate in the application process, please contact us at HR@Crimsonwinegroup.com.

The projected hourly pay range for this position is $17 to $18 per hour (in addition to tips and commission).  This is the projected compensation for the position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data.  Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.