Clinical Supervisor

Description

Clinical Supervisor

Type: Full-Time, Non-Exempt

Payrate: $30.17/hour

Location: Seattle, WA

Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. Our passion is caring, listening, and empowering people to make positive life choices. Crisis Connections serves all people (in physical, emotional, and financial crisis) with an emphasis on servicing King County residents. 

If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Clinical Supervisor position.    

We are looking for a supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporates the principles of recovery into training of staff. It is important that the Supervisor has excellent communication and training skills.  This position would work closely with the Clinical Director of Crisis Services.  

The Supervisor needs to understand the nature of 24-hour work and be flexible to support staffing during evenings, nights, and weekends. The Supervisor is responsible for daily operations of the crisis phone room and is a key contact with our community partners. This position will require up to a week of on call availability.  

 This is what you’ll be doing:  

1. Provides training in call handling skills and relevant policies and procedures.

2. Assists Phone Workers in adhering to staff and volunteer requirements.

3. Engage with a scheduling team to assure 24/7 phone coverage and providing back up support as needed.

4. Tracking and response community complaints to engage team in further development.

5. Tracking of monthly call and web data as well as staff and volunteer work performance reports.

6. Shares in the networking with behavioral health providers statewide.

SERVICE DELIVERY

1. Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health.

2. Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs. 

3. Demonstrates knowledge of phone room protocol and procedure. 

4. Provides adequate consultation to professionals and non-professionals.

5. Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals.

6. Ensures follow up calls are being returned in a timely manner.

7. Makes appropriate use of Director.

8. Participates in PW training and other non-phone room responsibilities as assigned.
 

PROFESSIONAL DEVELOPMENT

1. Participates in program meetings and planning.

2. Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise.
 

QUANTITY AND QUALITY OF WORK/WORK HABITS

1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.

2. Follows personnel policies and procedures.

3. Written and verbal communication is clear, concise, accurate and thorough.

4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients.

5. Makes appropriate use of supervisor.

6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.

7. Suggests solutions to identified problems.

Requirements

 We want to hear from you if you have these qualifications and skills: 

• Master’s degree in psychology/counseling or social work or related field required.
• Mental Health Professional as defined by WAC 246-341-0200.
• Independent or associate licensure in counseling, or social work preferred. 
• Two years’ experience working with individuals in crisis preferred.
• Telephone assessment or help line experience preferred. 
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms, and technology systems.
• Experience providing training both in person and virtual preferred.
• Evidence of ability to work effectively with a multi-disciplinary clinical staff in a fast-paced environment.

Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We encourage everyone at Crisis Connections to bring their authentic selves to work every day. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.  

• 100% Employee paid Medical, Dental and Vision Coverage 
• Employee Referral Bonus 
• Generous Paid Time Off & 10 Paid holidays
• Discount on ORCA transit pass 
• Free Parking

Voluntary Benefits

• Short-term and long-term disability  
• Flexible Spending Accounts (FSA) 
• Retirement Plan 

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve. We are dedicated to building a diverse workplace, where employees feel a sense of belonging and are valued for their contributions and the unique perspectives they bring. 

Salary : $30 - $0