What are the responsibilities and job description for the Customer Success Advocate position at Crisis Prevention Institute?
Our Story
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.
As a member of the team, you can expect to:
Customer Success Advocates (CSA) are responsible for building strong partnerships with the largest organizations that CPI partners with. CSAs manage the day-to-day oversight of the relationship with the customer and are responsible for strategic planning, maintenance, and expansion and growth of CPI’s revenue derived from those organizations that span nation-wide and have thousands of employees.
What You Get To Do Everyday
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
Customer Success Advocates (CSA) are responsible for building strong partnerships with the largest organizations that CPI partners with. CSAs manage the day-to-day oversight of the relationship with the customer and are responsible for strategic planning, maintenance, and expansion and growth of CPI’s revenue derived from those organizations that span nation-wide and have thousands of employees.
What You Get To Do Everyday
- Manage partnerships of approximately 8-12 large strategic client accounts.
- Partner with sales representatives on the growth of managed of accounts.
- Complete bi-annual strategic account planning for all assigned accounts, provide monthly reporting and health assessments, and conduct (at a minimum) annual business reviews.
- Partner with customers to document end-to-end training processes.
- Serve as a liaison with Learning Management System (LMS) teams (internal and customer facing).
- Update the Client Relationship Management (CRM) system and other systems as needed with customer information.
- Perform other position-related duties as needed.
- Bachelor’s degree or equivalent work experience
- Three years or more of work experience in sales, account management, or a similar role
- Experience being part of a large-scale or long-term project team
- Experience working with Challenger selling
- Experience using CRM software
- Experience working with Microsoft Suite products (Word, Excel, PowerPoint)
- Strong professional communication and presentation skills
- Innovative thinking and problem-solving
- Able to travel (potentially up to 15%-25%)
- Strong analytical and problem-solving skills with the ability to identify and implement efficient solutions
- Excellent communication and interpersonal skills, with a focus on building positive relationships with clients and internal stakeholders
- Detail-oriented and highly organized with the ability to manage multiple tasks and deadlines effectively
- Experience working with senior and executive leadership teams
- $60,000 - $65,000 annual salary
- Annual company performance bonus
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid work schedule
Salary : $60,000 - $65,000
Customer Advocate
ImageFIRST Healthcare Laundry Specialists -
Franklin, WI