What are the responsibilities and job description for the Order Processing Specialist position at Critical Systems, Inc.?
About the Company: Critical Systems, Inc., a thriving 27-year-old, ISO-certified, high-tech manufacturing company serving the semiconductor industry, is experiencing rapid growth. With an array of innovative new products on the horizon, we're expanding our team to support our continued success.
About the Role: As an Order Processing Specialist, you will manage order processing, modifications, and complaints across various communication channels. You will ensure timely product delivery by coordinating with the shipping department, handle customer and vendor queries, and process incoming orders according to policy. Additionally, you will reconcile order discrepancies, provide delivery updates, monitor inventory, and order supplies as needed.
Responsibilities:
- Be able to process orders, and modifications, and escalate complaints across several communication channels.
- Work with the shipping department to ensure the product is on time to the customer and relay ship dates to clients.
- Handle customer/vendor queries.
- Receive, prioritize, process, and identify incoming orders according to the policy and customer requirements.
- Reconcile any issues or discrepancies with orders.
- Communicate delivery updates with the customer/vendor, production, and sales team.
- Monitor inventory and order more supplies when necessary.
- Performs other related duties as assigned by management.
Qualifications:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Inventory Software; Microsoft Office Suite, Excel Sheets)
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development within a rapidly expanding company.
- A collaborative and innovative work environment committed to diversity and inclusion.
Join Us: If you thrive in a fast-paced environment and want to make a significant impact in the semiconductor industry, we'd love to hear from you. Apply now to become a part of our exceptional team!
Salary : $25 - $28