Salesforce Business Systems Analyst

Job Title: Salesforce Business Systems Analyst

Location: San Francisco, CA (Hybrid)

Employment Type: 6 Months Contract

Key Responsibilities:

• Work closely with cross-functional teams (Sales, Customer Success, Marketing, Operations, and Compliance) to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and Salesforce configuration/user stories.
• Serve as a liaison between business units and Salesforce technical teams (admins, developers, consultants).
• Design and optimize end-to-end Salesforce processes (Sales Cloud, Service Cloud, Experience Cloud).
• Lead testing efforts including UAT, system integration, and validation testing, especially around HIPAA and FDA-compliant workflows.
• Assist with change management, end-user training, and adoption strategies.
• Support integration efforts with healthcare platforms, such as EHRs, medical device data systems, or patient engagement tools.
• Create reports and dashboards for clinical operations, regulatory, and commercial teams.
• Ensure platform compliance with data security, HIPAA, and SOX requirements.

Required Qualification:

• 5 years of experience as a Salesforce BSA or Salesforce Functional Consultant.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Experience in healthcare, life sciences, or medical device industry is required.
• Familiarity with HIPAA, FDA regulatory environments, and patient data privacy protocols.
• Proven track record of business process mapping, gap analysis, and stakeholder management.
• Proficient in writing user stories, use cases, process flows, and documentation.
• Experience working in Agile/Scrum environments.
• Salesforce certifications preferred (e.g., Salesforce Administrator, Business Analyst, or Health Cloud Specialist).
• Excellent written and verbal communication skills.

Preferred Skills:

• Experience with Salesforce Health Cloud.
• Familiarity with tools like Jira, Confluence, Lucidchart, or Miro.
• Knowledge of integration tools (e.g., MuleSoft, Boomi, or HL7-based platforms).
• Understanding of medical device lifecycle, post-market surveillance, or patient monitoring workflows.