Lobby Bartender

Join our team at Hilton Garden Inn, where we mix great drinks with a relaxed, welcoming atmosphere. As a Lobby Bartender, you'll oversee bar activities to ensure our guests receive excellent service, while also balancing your time between managing a smooth-running bar and enjoying the interactions that come with it. If you thrive in a setting that values quality over quantity, where you can truly connect with guests and create memorable experiences, this might just be the perfect role for you!

Duties and Responsibilities:

Monitor Bar and Public Areas: Regularly check the overall condition of the bar and public areas, ensuring that everything is in tip-top shape. Address any deficiencies promptly to maintain a welcoming environment.

Verify Age Requirements: Responsible for checking IDs to ensure that all patrons meet the minimum age requirement for alcohol consumption.

Process Payments: Handle cash, credit transactions, and room charges efficiently and accurately, ensuring a smooth and hassle-free experience for our guests.

Engage with Guests: Maintain a strong presence in the bar area, being visible and accessible to guests, staff, and vendors alike. This role emphasizes creating a warm, engaging environment where guests feel comfortable and valued.

Communication and Collaboration: Work closely with all staff to ensure that the bar is performing at its best. Foster effective communication and teamwork to uphold our service standards.

Customer Satisfaction: Go the extra mile to ensure guests’ needs are met. Whether it’s making a cocktail just the way they like it or suggesting a new drink to try, your role is to enhance their experience and make their visit unforgettable.

Why You'll Love Working With Us:
At Hilton Garden Inn, we believe in creating a fun, friendly environment not just for our guests but for our team as well. Our lobby bar is a place where conversations flow as easily as the drinks, and where you have the opportunity to build rapport with regular patrons and newcomers alike. Don't forget about the Team Member Benefits that give you access to world renowned resorts for pennies on the dollar! If you're looking for a role where your service can shine and where you're not just a bartender but a memorable part of our guests' experiences, we would love to meet you!

Duties and Responsibilities

• Monitors overall condition of bar, public areas, ensures that deficiencies are rectified

• Check ID to ensure minimum age requirement is met 

• Collect payment and/or process payment method (cash/credit/charge to room)

• Maintains visibility and accessibility to patrons, staff, and vendors; maintains effective communication with all staff to ensure bar is performing at established standards

• Ensures that patrons’ needs are fulfilled and their experience is as pleasurable as possible; responds to patrons’ feedback, including complaints/problems

• Ensures all beverage operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures

• Maintains complete knowledge of and strictly abides by state liquor regulations

• Attend annual alcohol awareness course

• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all designated glassware/garnishes for drinks

• Bartenders shall not consume alcoholic beverages while on hotel premises, whether on duty or not  

• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons 

Qualifications

• Commitment to excellence and high standards

• Excellent written and oral communication skills

• Ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Proficient on Digital Dinning 

• Excellent customer service skills

• Strong interpersonal skills

• Good judgement with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Passion, enthusiasm, focus, creativity, and a positive outlook.

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds

• Must be able to speak, read, write, and understand English

Physical Requirements

While performing the duties of this job, the employee is frequently required to do the following: 

• Stand for long periods of time.

• Lift and move up to 50 pounds.

• Coordinate multiple tasks simultaneously

• Speak clearly and listen attentively to guests and staff.

Additional Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.