What are the responsibilities and job description for the Service Advisor position at Cronin Toyota Nissan?
What We’re Looking For
Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Cronin Automotive is seeking Service Advisor’s to help expand our growing Service department.
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.
ABOUT US
Cronin Automotive is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.
What We Offer:
Health/Dental/Vision
Paid Vacation
401K plus
Career growth opportunity
Community Outreach Events
RESPONSIBILITIES
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
QUALIFICATIONS
Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Excellent oral and written communication skills
Team player
Must have a valid driver’s license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment