What are the responsibilities and job description for the Operations Support Specialist position at Cross County Savings Bank?
About Cross County Savings Bank : Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same… to make a difference in the lives of our local customers and businesses and in the overall betterment of our community. Cross County Savings Bank was founded on this principle. From its origin, the founder’s mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals. We have remained dedicated to this objective throughout our 125 years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity. Customer satisfaction is at the forefront of all that we do, and is the key to our longevity. Summary : The Operations Support Specialist (OSS) is responsible for providing daily operational support in accordance with the guidelines and objectives set forth by the Bank. The Operations Support Specialist will actively participate in supporting the day to day activities of the Operations Department including but not limited to :
- Maintain knowledge of the banking products and services offered at Cross County Savings Bank.
- Perform daily review of daily system generated reports to ensure proper maintenance in the Bank’s core, DNA.
- Analyze information gathered and recommend a course of action for problems that arise relating to branches and / or products / services.
- Perform the following operational duties when tasked : oClaim related functions oException Item Processing oResearch & Adjustments oOverdraft Protection set up and maintenance oInactive / Dormant account processing oReturned Mail processing oIRA Transaction verifications oBranch Supplies and inventoryoBranch & Customer phone supportoConfiguration of Fiserv DNA issued noticesoOnline Banking / Bill Pay supportoMobile Deposit Capture reviews oSocial Security / Medicaid VerificationoReclamations oHandling of department correspondence oACH related support functions and processing
- Assist Operations department with branch-related activities.Education Level, Knowledge, Experience :
- Bachelor’s Degree or equivalent work experience
- Two to three years banking experience preferred.
- Knowledge of Fiserv DNA and NCR / Digital Insight, preferred.
- Knowledge of Nautilus, preferred.
- Ability to research, identify, and resolve problems concerning accounts & transactions.
- Knowledge of Microsoft Word, Excel & PowerPoint.
- Demonstrated ability to professionally communicate with customers and peers.
- Strong analytical and problem-solving skills
- Attention to detailCross County Savings Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disabilities, or protected veteran status.Minimum Salary : 24.00 Maximum Salary : 27.00 Salary Unit : Hourly