What are the responsibilities and job description for the Business Development Manager position at Crossroads Chevrolet?
BDC Manager
Crossroads Chevrolet – Beckley, WV
Crossroads Chevrolet in Beckley, WV is seeking a high-energy, well-organized, self-motivated BDC Manager to lead our Business Development Center and maximize sales opportunities across the dealership.
This is a critical leadership role responsible for driving appointment volume, improving show rates, and ensuring a consistent, professional customer experience from first contact to arrival on the showroom floor.
Key Responsibilities
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Lead, coach, and hold accountable the BDC team to daily, weekly, and monthly performance goals
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Manage inbound and outbound phone, internet, and text leads to maximize appointment set and show rates
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Develop and enforce scripts, processes, and follow-up strategies
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Monitor CRM activity to ensure proper documentation, lead handling, and response times
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Work closely with Sales Management to align appointments with inventory and sales strategy
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Track performance metrics and continuously improve results through training and process refinement
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Maintain a high level of professionalism, urgency, and customer focus at all times
Qualifications
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Proven experience in automotive BDC leadership or high-performing internet/phone sales management
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Strong organizational skills with the ability to manage multiple priorities
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High energy, positive attitude, and strong work ethic
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Self-motivated leader who thrives in a fast-paced, performance-driven environment
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Excellent communication skills, both verbal and written
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CRM experience required
What We Offer
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Competitive compensation based on experience and performance
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401(k) with company match
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Health, dental, and vision insurance available
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Opportunity to lead and build a high-impact BDC operation
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Stable, growth-oriented dealership environment
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Career advancement opportunities within the organization
If you’re driven, organized, and ready to lead a team that directly impacts dealership success, Crossroads Chevrolet wants to hear from you.
Apply today and take the next step in your automotive career.