Leasing Clerk

Description

The leasing clerk provides clerical, administrative and residential support for residents in Crossroads' affordable housing portfolio. They handle resident complaints and requests, complete data entry and processing to ensure leasing and recertification packages are complete and accurate. Works as a liaison between housing and case management services, janitorial/maintenance services and property management. Works with funding organizations to ensure grant and leasing compliance.

 Duties and Responsibilities:

• Interviews prospective tenants and records information to ascertain needs and qualifications.
• Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information
• Provides individuals with applications for admission and re-certification forms; provides general instructions on completing the forms and documents needed at the time of interview.
• Assists with administrative management of property by performing duties including conducting re­examinations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, and maintaining associated records.
• Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures.
• Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
• Conducts new move-in orientations; explains lease documents, housekeeping standards, and resident responsibilities; provides referrals on rent paying habits and housekeeping to residents.
• Schedules and conducts re-certifications; prepares and processes required forms; ensures accuracy of client information; updates records with new information; prepares reports related to completed re-certification.
• Completes lease forms or agreements and collects rental deposits.
• Determines rent calculations for annual and interim certifications utilizing Boston Post software.
• Conducts move-out unit inspections.
• Conducts move in inspections, reviews lease with tenants, and completes all related move in paperwork, provides tour, keys, etc.
• Implements the procedures for the re-occupancy of vacant units.

Requirements

Experience and Educations:

• Associate’s Degree or equivalent work experience
• 3-5 years office and residential work experience
• Experience working with diverse populations.

Knowledge, Skills and Abilities:

• Ability to work in a fast paced environment
• Must work well under pressure
• Must be flexible and able to multi-task
• Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
• Must be solution-focused and organized in achieving objectives with all service users
• Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments
• Ability to maintain confidentiality in all aspects of the work environment
• Excellent oral and written communication skills
• Demonstrated competency with Microsoft and other windows based software
• Requires verbal and numerical intelligence

Salary : $18 - $21