COMPLEX CASE MANAGER (Lead Program)

SUMMARY:

Law Enforcement Assisted Diversion (LEAD) is a harm reduction program that works to connect low-level substance users with social services to reduce future involvement with the criminal justice system and improve their quality of life.

The LEAD Complex Case Manager (CCM) works directly with individuals who are struggling with substance use disorder (SUD), mental health issues, homelessness, and other challenges and provides stabilizing support and services. The CCM meets LEAD participants and referrals in the community conducts intakes and assessments, and connects participants with resources. The CCM develops and maintains collaborative relationships with housing providers, service providers, referral sources including law enforcement officers, and other community organizations.

All positions require pre-employment drug screening and background checks.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

Adhere to LEAD principles and policies.

Serve as a point of contact for LEAD referrals.

Respond to law enforcement for warm handoff according to LEAD policy.

Complete LEAD candidate intake and psycho-social assessment as needed.

Provide complex case management services to LEAD participants.

Develop individually tailored case management plans designed to meet each participant’s identified goals.

Develop and maintain client files according to agency and contract requirements.

Document all activities according to agency and contract requirements.

Document all program referrals in the case management database.

Update client data in the case management database.

Follow up with referral sources and document LEAD participant outcomes.

Provide street outreach to engage individuals who have been referred to LEAD.

Work with community-based referral sources to engage participants when needed.

Seek our and collaborate with innovative interventions for LEAD participants.

Deliver LEAD training to law enforcement and other agencies, and community partners.

Provide LEAD information to potential referral sources.

Develop and maintain cooperative relationships with Pueblo County Sheriff’s Office, Pueblo Police Department, 10th Judicial District Attorney, and others to coordinate services

Develop and maintain collaborative relationships with LEAD partners and other service providers, including chemical dependency treatment providers, mental health providers, health care providers, shelter providers, landlords, withdrawal management services, and DHS workers.

Attend all LEAD Program staff meetings and other required meetings.

Participate in Operational Workgroup meetings.

Participate in public information and community-awareness events.

Participate in scheduled training.

Shift work, nights, weekends, and holidays may be required.

On-call status may be required.

Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS:

Education:

Must have a minimum of a high school diploma/GED. Bachelor’s degree in a related field preferred.

Must be able to earn Certified Addiction Technician (CAT) within 18 months of hire.

Level 1

Must obtain CAT within 18 months.

Level 2

Must have a bachelor's degree, and obtain a CAT within 18 months.

A Level 1 Complex Case Manager may become a Level 2 by working over two years in the position, obtaining a CAT, and performing above standards.

Experience:

At least two (2) years of experience in the behavioral health or human services field.

Other:

Ability to respectfully engage with people experiencing homelessness, substance use disorder, and mental health disorders.

Willingness to follow harm reduction principles.

Experience in data collection, case management, and clients struggling with SUD.

Ability to engage and work with counselors, case managers, as well as the public.

Experience developing safety plans.

Ability to work with diverse populations in various states of anxiety, sobriety, and aggression.

Ability to verbally de-escalate individuals.

Ability to visually assess for mental or physical health crises.

Ability to visually assess for intoxication.

Ability to quickly problem-solve and make decisions.

Computer literate with basic knowledge of Microsoft Office.

Must possess a valid driver's license and be insurable.

PHYSICAL DEMANDS:

Must be able to stand, walk, and sit (including driving) for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

Typically work standard office hours, but during busy periods may be required to work additional hours, during the evenings or even on the weekends. Responsible to attend networking events, launches, and exhibitions which usually happen outside office hours.

We offer a competitive salary and an excellent package of benefits:

• Student Loan Forgiveness (certain restrictions apply)
• Medical (up to 70% paid by employer).
• Dental & Vision Insurance
• Eight (8) Paid Holidays
• Two (2) Paid Administrative Holidays
• Career Advancement
• Retirement 401K with employer match up to 5%.
• Many other benefits (free and optional).

Apply today at www.crossroadstp.org under the employment tab.

Join a leader in the behavioral health field with over 44 years of experience!

Closing Date:

February 12, 2024 or open until filled

Rate:

Level 1 $17.35

Level 2 $18.50

EOE/M/F/D/V/SO