People & Operations Specialist

POSITION SUMMARY: The People & Operations Specialist is a vital member of the YMCA branch leadership team, providing comprehensive administrative and human resources support to ensure efficient branch operations. This role supports executive leadership, manages a range of people operations functions, and plays a key role in fostering a positive, inclusive, and mission-aligned work environment. The People & Operations Specialist not only supports staff—they embody the values of the YMCA. They serve as a trusted presence and mission-driven leader who helps create a workplace where employees feel valued, supported, and inspired to serve their community.

Essential Functions

• Provide day-to-day administrative support to the Executive Director and branch leadership team.
• Coordinate meetings, prepare agendas, take minutes, and manage follow-up actions.
• Organize and maintain branch documents, schedules, and communication materials.
• Assist with reporting, correspondence, and general office management tasks.
• Coordinate onboarding and offboarding processes, including new hire paperwork and orientation.
• Maintain up-to-date and confidential employee records and HR databases.
• Assists with the resolution and documentation of employee and member incidents and investigations.
• Support implementing risk management practices to ensure a safe and positive member experience.
• Support payroll and timekeeping processes, employee status changes, and benefits-related documentation.
• Respond to employee inquiries related to HR policies, procedures, and general support.
• Assist in the coordination of staff training, development, and recognition programs.
• Ensure compliance with YMCA policies and employment laws.
• Promote a positive, inclusive, and mission-aligned workplace culture.
• Serve as a resource for employees and supervisors on workplace concerns and questions
• Assist in documenting and tracking employee relations matters in collaboration with senior HR staff.
• Support efforts to improve employee engagement, communication, and retention.
• Perform other duties as required.
  
  

Qualifications

• Associate or bachelor’s degree in human resources, Business Administration, or related field preferred.
• Minimum of 1 year of administrative or HR experience; nonprofit or service industry background is a plus.
• Ability to relate effectively to diverse groups of people from all social and economic segments.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• A positive, can-do attitude and commitment to delivering exceptional employee experience.
• Comfortable using HR systems and Microsoft Office Suite.
  
  

YMCA CORE VALUES (Team Leader)

The National YMCA Mission:

“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”

Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.

Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.

Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism

Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.

Work Environment & Physical Demands

• Routinely involves sitting, standing, walking and reaching within the office space.
• Operates primarily in a professional office environment with frequent computer use and standard office equipment.
• Communicate clearly and effectively both verbally and in writing.