What are the responsibilities and job description for the IT Executive Support Administrator position at CrowdStrike?
At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk.
About the Role:
The CrowdStrike Information Technology Service Desk Team is looking for an IT Executive Support Administrator to join our group. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, with a focus on our executive staff and support for key corporate events which includes various systems and operational responsibilities.
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should have a high level of confidence in their abilities, outstanding verbal and written communication skills at various levels, an interest in expanding their breadth of knowledge, enjoy learning new technologies, be processes driven, able to solve difficult problems, come up with creative and unorthodox solutions and think well on their feet.
Duties and Responsibilities:
Provide Concierge level support for company Executives and designated VIP users, including home office support for company provided equipment combined with third party services (ISP, etc.)
Maintaining an operational knowledge of the latest Mac, Windows and mobile platforms and their compatibility with MDM solutions, including best practices and system configurations.
Management of executive computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, mobile and desktop systems.
Contribute to streamline, optimize and simplify the executive and VIP experience, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets.
Primary resource supporting A/V equipment in executive conference rooms and company events.
Support executive accounts, account creation, management and administration of systems like AD, Okta, multi-factor and Mobile Device Management solutions.
Administration of various operational solutions designed to support executive team members.
Collaborating with (getting help from or providing help to) Tier-3 team members and other teams’ subject matter experts with projects or initiatives.
Maintain and update support information and actions in the IT Ticketing system, including procedural documentation, knowledge base updates and relevant reports
Implement, improve and document new and existing policies, procedures and processes for various IT systems
Design executive solutions, maintain inventory, assist with asset procurement, delivery and shipping.
Assist the Service Desk with inbound support requests to receive, triage and facilitate a resolution for internal customers
Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
Configure new-hire systems and perform IT on-boarding for new executives
Act as a local resource for hands-on and eyes-on assistance in the server/networking room
Potential occasional travel to remote offices for similar projects
Collaborate with (getting help from or providing help to) Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
Provide support for A/V equipment in office conference rooms
Assist in supporting employees in the office as necessary
Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
Required Skills:
Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues
Must have prior work experience supporting Senior Executives, Board Members and VIP users at an enterprise level
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Advanced knowledge of OS concepts, Active Directory, Endpoint management solutions and various security platforms. Requires knowledge of OU and Security Group management
Strong understanding of security best practices, worst practices, concepts and real-world application.
On-call experience, responding within agreed time limits to incidents and service requests, working continuously on a task until completion (or escalating to another group where appropriate)
Manage multiple cases with changing priorities
Experience working with industry-standard AV technology and tools (Crestron, Zoom, Polycom)
Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
Must have effective written and verbal communication skills; speak fluent English
Must be capable of lifting 50lbs
Preferred Skills:
Establish a good working relationship with customers and colleagues within IT
Represent IT with professionalism and demonstrating IT values at all times
Scripting: experience with scripting or reverse engineering scripts in PowerShell/Linux
Systems management and automation: experience with, MDM, Ansible, WSUS, with advanced administration knowledge of group policy and automation services
Advanced understanding of networking concepts: TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling (straight through vs crossover, patch panels and patch ports, tracing/toning cables and troubleshooting wiring issues, etc...)
Apple Certified Support Professional (ACSP) or Microsoft Office Specialist (MOS), or equivalent demonstrable experience
ITIL V3 Foundation certification or equivalent experience
Advanced knowledge of scripting for task automation (JAMF/GHOST/ACRONIS/SCCM)
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Benefits of Working at CrowdStrike:
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits 401k plan
Paid Parental Leave, including adoption
Wellness programs
A variety of professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
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