What are the responsibilities and job description for the Chrysler Dodge Jeep Ram Mopar Express Service Advisor position at Crowley Auto Group?
Crowley Auto Group is looking for a talented Express Service Advisor to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team. The ideal candidate will flourish in a fast-paced and professional workplace.
Responsibilities
- Ascertains automotive maintenance needs checking vehicle maintenance records; and examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; and explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculate customer's payment.
- Prepares repair orders (RO) by describing services required; obtaining approval signatures; and entering RO into the service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Updates job knowledge by participating in educational opportunities; and reading manufacturers' publications.
- Enhances the organization's reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
What We Offer
- Highly productive shop
- Paid training and continued education
- Shop equipped with the newest technology and equipment
- Clean and professional work environment
- Paid Training
- Paid Vacation & Holidays
- Life Insurance
- Health Insurance
- 401(k) with Company match
Qualifications
- Quality
- Focus
- Productivity
- Estimating
- Product Knowledge
- Customer Service
- Problem Solving