What are the responsibilities and job description for the Lead Dispatcher position at Crown Restoration?
Job Title: Lead Dispatcher
Location: Selma, TX
Company: Legacy Endeavors 657 (Crown Restoration, 1-Tom-Plumber, Prenviro)
Company Overview:
Legacy Endeavors 657 is the parent company of three service brands: 1-Tom-Plumber, Crown Restoration, and Prenviro. Together, we provide top-quality services in plumbing, restoration, and environmental consulting across Texas.
Position Overview:
We are seeking a full-time Lead Dispatcher to manage dispatch and scheduling for all three of our brands in a unified call center. You’ll coordinate technician activities, manage the master schedule, and ensure efficient job completion across the brands. Experience with Service Titan is required.
Key Responsibilities:
- Dispatch and coordinate technicians for Crown Restoration, 1-Tom-Plumber, and Prenviro
- Manage the master schedule and optimize technician routes
- Communicate with technicians and clients to ensure smooth operations
- Monitor job progress and maintain accurate records
- Assist with scheduling and ensure prompt response to urgent situations
Qualifications:
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Previous experience in dispatch, scheduling, or logistics
- Ability to perform well under pressure
- Experience with Service Titan software is required
- Knowledge of the restoration or construction industry is a plus
- High school diploma or equivalent; relevant certifications are a bonus
Salary : $45,000 - $65,000