Restaurant Bartender

Description

We're looking to expand our team at Bordeaux, our in-house restaurant located within the Crowne Plaza Lansing, with a Part Time Bartender.

Duties and Responsibilities

• Prepare and serve beverages using established pour standards and drink recipes.
• Promote house drinks and use up-selling skills to increase revenue.
• Set up bar including all liquor, mixers, ice, garnishes, glassware, and supplies.
• Receive cash and credit payments from customers; give accurate change
• Count and secure bartender’s bank and balance cash drawer at end of shift in line with hotel procedures.
• Deliver superior service and maximize customer satisfaction. 
• Coordinate food service with restaurant for bar/lounge guests if applicable.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease.
• Notify management of incidents involving excessive alcohol consumption or impaired condition of guests
• Check identification of guests appearing to be under 40 years of age.
• Solve guest problems/complaints using appropriate service recovery guidelines.
• Engage with guests and fellow associates as well as work as a team.
• Preform pre and post shift work as assigned.
• Requisition all necessary supplies in line with hotel procedures and manage liquor inventory.
• Ensure that all liquor is properly secured before, during, and at close of shift.
• Inspect all equipment and machinery for proper operation. 
• Ensure workspace, equipment, and floors are cleaned 
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Banquet Manager/Supervisor or the Person In Charge (PIC).  
• Ensure that all liquor is properly secured before, during, and at close of shift.
• Work as a team and communicate with other departments to ensure excellent quality of service.
• Additional duties as necessary and assigned.

About Bordeaux: Real people with a real passion for good food & spirits. Steaks, pasta, bar fare, desserts and more.

With the emphasis on seasonal, local ingredients such as heirloom tomatoes, root vegetables and greens from Ten Hens Farm in Bath, Michigan to cherries from Traverse City, to our housemade bacon jam...There's always something fresh to explore. Grab a seat at the bar crafted of century-old Timeless Timber (recovered from the Great Lakes), for a beer or cocktail.

Stylish private dining rooms for hosting a party or meeting of the minds. We're ready to wow guests with a tasty and memorable meal at Bordeaux!

 Benefits and Discounts provided to ALL company employees: 

• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• 20% Discount in Bordeaux Restaurant
• Retirement Plan with company match

Requirements

 Specific job knowledge, skills, duties, and abilities:

• Strong communication, problem-solving, and reasoning skills are essential.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.
• Communication skills, written or verbal, in the primary language(s) used in the workplace.
• Basic reading, writing, and math
• Ability to navigate necessary software and applications.
• Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam. 

Physical demands:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 º F) and kitchens ( 110 º F), possibly for one hour or more.
• Must be able to lift and transport items weighing up to 50 pounds on a regular and continuing basis; maneuver carts or equipment weighing up to 250 pounds occasionally. 
• Must be able to exert well-paced mobility for up to 8 hours in length 
• Must be able to maneuver between tables and in tight spaces.
• Must be able to position self to fulfill cleaning tasks.
• Frequent grasping, reaching, performing repetitive motions, and manual dexterity.

Qualifications and Requirements

• A high school or equivalent education is preferred. Minimum of six months of prior food service experience is preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with Crowne Plaza Lansing West rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including, dismissal from employment.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.