What are the responsibilities and job description for the NOL Customer Care Specialist position at Crum & Forster?
Crum & Forster Company Overview
Crum & Forster (C&F) Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
About Travel Insured International (TII):
TII, a Crum & Forster Company, is a leader in the travel protection industry. At TII, we hire the best of the best to join our winning Team in supporting our customers’ needs through exceptional service. The Claims Phone Support role is ideal for friendly, enthusiastic individuals who go above and beyond to provide knowledgeable and responsive support. Begin your rewarding career with the leading travel insurance provided in the industry! Remote or hybrid work arrangements available. C&F TII lives its values, commits to giving back through charitable contributions, and is passionate about diversity, equality, and inclusion (DEI). Apply today! Travel Insured. Where our travelers remain protected, confident, satisfied.
What you will do:
- Provide daily phone coverage for the Claims 800 number while adhering to scripts and best practices related to all customer interactions.
- Assist customers by setting up claim first notices.
- Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
- Provide accurate and timely answers to routine claim inquiries and update claim in the appropriate claim system while following standard call flows.
- Serve as customer advocate in all interactions to provide an outstanding customer experience.
- Perform other related duties as needed to fulfill job and unit needs.
What you will bring to C&F:
Competencies
- Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong active listening skill demonstrated by giving full attention to what other people are saying.
- Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
- Demonstrated great teamwork skills: willingness to help others; adaptable to team goals; builds and leverage relationships; capable of training others.
Qualifications
- High School Degree or equivalent required, some college preferred.
- Minimum of one to two years of prior customer service experience preferred.
- Familiarity with claims, imaging and workflow systems is a plus.
- Knowledge of and familiarity with Microsoft office software is required.
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
