What are the responsibilities and job description for the Member Services Representative position at Crunch Fitness - Blaine and Maple Grove?
Benefits:
- Bonus based on performance
- Employee discounts
- Free uniforms
- Training & development
- Wellness resources
Reports to:
- Manager
Primary Needs:
- Opening Shift (4:30am - 11:00am)
- Midday Shift (9am - 5:00pm)
- Closing Shift (4:00pm - 11:00pm)
- Weekend Opening Shift (5:45am - 1:00pm)
- Weekend Midday Shift (9:00am - 3:00pm)
- Weekday Closing shift (2:00pm - 8pm)
Requirements:
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
Special Skills:
- Strong customer service skills
Responsibilities:
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
Meetings:
- Monthly or Weekly Department Meetings Employee Training Meetings
Salary : $12 - $16
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