What are the responsibilities and job description for the Front Desk Associate position at Crunch Fitness - Northwest?
Crunch LLC. NW
Front Desk (all positions)
Reporting to Front Desk Lead
Job overview: The front desk position is a key position in the club. The front desk is the first impression of our club. The ideal front desk person greets guests and members with a smile and welcomes them into the club. The front desk tours and enrolls new members in memberships but also personal training. Front desk helps maintain the condition of the club with regular walk through, while assisting members with questions and concerns. The front desks assists in setting up monthly billing and helps educate members about the benefits of our Dotfit supplements. This job has a wide scope, but offers room for growth. If you truly love fitness, helping people and being a part of a team, this is the job for you.
Responsibilities:
- Greet all members & guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition and appearance (uniform policy) at all times.
- Assist members with retail items (drinks, accessories, supplements)
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter)
- Assist in all projects as delegated by club management.
- Complete guest tours and assist in membership/personal training enrollments
- Schedule personal training sessions
- Follow all policies and procedures in Employee Handbook.
- Above description may be subject to change or alteration at any time.
Qualifications & Requirements:
- Six months or more in customer service position
- Proficient reading and writing skills
- Good communication (verbal and written) skills
- Strong customer service skills
Compensations – begins at $10/hour