Banquet Captain, Charlotte Convention Center

Who We Are

The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region’s economy…creating opportunities and jobs for our community.

Job Summary

The Banquet Captain is responsible for supervising banquet supervisors and staff engaged in food and beverage service, progress, and presentation.  

• Assists the Banquet Manager with scheduling servers (i.e., posting prepared schedules, contacting servers for event needs, making assignments, etc.).
• Contacts clients prior to events to understand needs as they relate to food and beverage service.
• Oversees bar functions from start to finish, including handling cash related to alcoholic beverage sales.
• Maintains inventory of all for alcoholic beverage related stock to ensure sufficient supplies are available.
• Responsible for the compliance of all NC ABC rules and regulations  
• Conducts attendance call with banquet staff prior to event and reviews event agenda for preparation of service.
• Maintains time records for all banquet staff.
• Ensures banquet staff is handling, maintaining, and cleaning equipment such as china, glassware, and fixtures properly prior to storing it away.
• Oversees pre- and post-event functions for all activity in and around food and beverage prep area, back-of-house and public areas.
• Carries out all directed banquet service orders as assigned through banquet staff.
• Ensures the staff preforms set-up and break-down satisfactorily.
• Assists Catering Stewarding department in determining necessary requirements for back-of-house needs and time requirements prior to event.
• Presents banquet bill to client for signature following the conclusion of the event.
• Trains banquet staff in service expectations as set forth by the Banquet Manager, continually working to provide a safe, clean environment for staff and guests

• Must be able to work a flexible schedule which may consist of nights, weekends and/or holidays.
• May perform other duties as required. 

Education and Experience

• High school diploma or general education degree (GED) and two to three years related banquet and beverage experience and/or training; or an equivalent combination of education and experience. To perform this job successfully, an individual should have proficiency with the following:  
  1. Microsoft Office
  2. Food service equipment
  3. Point of Sales Terminals
  4. Two-way radio.  
• The ability to manage and train existing employees on the following is required:
  1. Bars/bar functions
  2. National and local beverage ordinances
  3. Abide and Follow local and state food safety guidelines 

Supervisory Responsibility

• Manages four subordinate supervisors who supervise more than two hundred employees in the Food & Beverage Department during events.  
• Responsible for the overall direction, coordination, and evaluation of these units.  
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Scope of Responsibility

Knowledge and Skill Requirements

• Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs,
• Treats all customers and vendors with highest degree of respect and courtesy and delivers exceptional service to internal and external customers.
• Demonstrates friendliness, courtesy, and respect, especially when serving others.
• Possesses an extensive knowledge of food preparation and service.
• Demonstrates the ability to solve problems and delegate tasks.

Physical Demands

• The employee must regularly lift and/or move up to 50 pounds, frequently required to stand and walk 
• Has the stamina to handle heavy objects, prolonged periods of standing, and other moderately strenuous activity.
• Specific vision abilities required by this job include close vision.
• While performing the duties of this job, the employee is regularly required to use hands to handle or feel and talk or hear. 

Work Environment

• The noise level in the work environment is usually moderate.
• The atmosphere includes a mix of Front of house customer facing periods as well as a professional & collaborative office environment 

What We Offer

• Education Reimbursement
• NC Retirement system plan
• CRVA University 
• Employee 1st Culture
• CORE Values

Travel Required

This job has no travel requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inclusion to us means respecting all differences and that those differences can drive people and performance to new heights. Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.