What are the responsibilities and job description for the SERVICE ADVISOR position at CrystalView LLC?
Service Advisor Duties and Responsibilities
Service Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.
They also play a significant part in retaining customer satisfaction by providing excellent customer service.
Their duties and responsibilities include:
- Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
- Developing cost estimates for automotive repairs or maintenance
- Advising customers on necessary/suggested services and options
- Coordinate with automotive technicians to ensure timely completion of work
- Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
- Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
- Building and maintaining strong, long-lasting customer relationships
- Ensuring that the customers understand the work that was done and the charges involved
- Managing administrative tasks such as paperwork and records related to the service provided
- Order necessary parts and supplies to perform the repairs
- Follow up with customers to ensure satisfaction and generate leads
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