Front Desk Agent

Job Duties: 

·         Anticipates and responds to guests in a friendly and positive manner

·         Responsible for providing the highest level of service

·         Process check-ins and check-outs, verify billing, create reservations, and process special requests

·         Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

·         Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

·         Understands and follows the company guest service recovery program

·         Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

·         Monitors room availability, follows restrictions, and all booking policies and procedures

·         Drives sales and maximizes revenue by up-selling rooms and amenities

·         Follows company procedures when handling cash and processing financial transactions

·         Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

·         Produces required volume of work by planning, organizing and prioritizing work duties

·         Adheres to company general work rules, department procedures and company policies

·         Attends all required department and hotel meetings

·         Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations

·         Follows all company procedures for guest/associate incidents

·         Knowledgeable of hotel emergency procedures 

 Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1 years prior guest service experience required preferably in a hospitality setting - preferred 
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods