What are the responsibilities and job description for the Sales Coordinator | Hilton Garden Inn position at CSM Corporation?
The Sales Coordinator is responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals at the Hilton Garden Inn, Scottsdale. Efficiently and effectively coordinates sales and catering efforts. Follows CSM high standards of quality to ensure guest satisfaction.
• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
• Assists with sales efforts in soliciting new business.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Assists in problem-solving, and ensures overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary.
• Understands and follows CSM guest service recovery program
• Coordinates with sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste.
• May also be responsible for inventory and ordering of office supplies.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment.
REQUIRED SKILLS AND EXPERIENCE
Education: High school diploma or GED required.
Experience/Knowledge/Skills/Abilities: Previous customer service and administrative experience required, preferably in the hospitality or service industry. Word processing, spreadsheet, and basic computer knowledge required. Must have strong verbal and written communication skills. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Experience with Delphi and PMS Systems a plus.
Physical: Ability to lift, push and pull up to 20 pounds on an occasional basis.