What are the responsibilities and job description for the Housekeeping Associate position at CSM Lodging Services Incorporated?
Job Duties:
- Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms
- Ensures cart, linen, rooms, and equipment are clean and in working order
- Accountable for guest satisfaction as it pertains to housekeeping service at the property
- Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest
- Works as a team player and actively contributes to the efforts of other departments as necessary
- Understands and follows the company guest service recovery program
- Understand and follow company lost and found procedures
- Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Inspects rooms for maintenance needs and reports any maintenance service issues
- Knowledgeable on the safe use of chemicals utilized within the housekeeping department
- Follows all company procedures for guest/employee incidents
- Knowledgeable of hotel emergency procedures
- Produces required volume of work by planning, organizing and prioritizing work duties
- Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
- Attends all required department and hotel meetings
- Responsible for the proper use of all equipment and supplies
Education:
High school diploma or GED preferred
Experience/Knowledge/Skills/Abilities:
- Housekeeping/laundry experience preferred
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 50 pounds consistently throughout the shift
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods