What are the responsibilities and job description for the ADRC Counselor position at CSRA Regional Commission?
About us
The Central Savannah River Area Regional Commission (CSRA RC) is a public sector, non-profit planning and development agency that serves a 13 county region in the eastern portion of Central Georgia.
Our work environment includes:
- Modern office setting
- Food provided
- Casual work attire
- Flexible working hours
- Relaxed atmosphere
We are looking for an Aging and Disability Resource Connections Counselor to join our team. The successful candidate will be responsible for conducting telephone screening interviews to determine potential client eligibility for home and community-based services. This position also provides information and makes referrals to all other appropriate aging services.
Responsibilities:
· Performs initial and follow-up telephone screening to assess functional abilities and to gather personal and financial information; consults with Aging Services Specialist to determine emergent admissions to the Community Care Services Program (CCSP); provides consultation regarding CCSP and other long-term care options to potential clients and referral agencies.
· Conducts telephone interviews to screen callers seeking various types of human services resources or assistance within the region.
· Receives, logs, and processes referrals made to the AAA screening section; maintains records of all referrals received through ADRC line, mail, facsimile, or walk-in; processes ADRC line referrals according to established guidelines.
· Coordinates the telephone information and referral service for senior citizens and their caregivers; gathers information from agencies on clients’ behalf, maintains information library, and mails information as requested.
· Documents requests for services and fulfillment of requests, referral sources, and refusal of service actions.
· Enters screening service and pertinent client data to computer; prepares and maintains applicable logs, records, and files.
· Assesses clients’ needs, determines their eligibility, and refers eligible clients to the appropriate community resources.
· Sends client information to service providers to expedite services; contacts service providers as necessary.
· Provides educational sessions to promote public awareness of CCSP and other aging services
· Assists in new employee training for other ISS and care management consultant employees.
Job Type: Full-time
Pay: From $41,232.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- social services: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Augusta, GA 30909 (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person