Member Services Technician I

This position will support the day-to-day member and CTC partner member installation of basic voice, internet and video services. The MST I will be able to consult with the CTC's member and CTC's partner members to find acceptable installations solutions and will also suggest additional CTC products and services that would be of benefit to the member.

Knowledge, Skills, and Abilities :

• Knowledge of network management software, concepts and troubleshooting techniques.
• Knowledge of operating systems and network architecture, configuration and protocols.
• Knowledge of network communications theories.
• Knowledge of operating systems, technologies, computer operations and hardware.
• Knowledge of fiber optic installation, splicing and troubleshooting.
• Knowledge of industry testing equipment.
• Ability to troubleshoot, develop a solution and repair services.
• General understanding of Subnets, Static IP's and VOIP phone systems.
• General understanding of Network Protocols including multi-cast video and DHCP.
• Strong analytical skills.
• Knowledge of Analog and Digital video systems.
• Knowledge of basic electronics, specification sheets, and circuit diagrams.
• Knowledge of telecommunications plant equipment operations and maintenance.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Skill in operating service equipment including various hand tools and testing equipment.
• Ability to electronically communicate and take work direction through operating systems and smart devices.
• Ability to read and interpret documents such as maps, staking sheets and operating maintenance instruction manuals.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
• Ability to operate various types of test equipment. Equipment includes ohmmeters, RF Meter, Data test sets, TDRS, OTDR's, Protocol Analyzer's and Cable Locators.
• Ability to pay close attention to detail.
• Ability to effectively function as a team player.
• Ability to evaluate, test, and repair within a sophisticated technology environment.
• Ability to improve or redesign procedures for specific installation / repair problems.
• Ability to work independently and make sound technical decisions using information at hand.
• Considerable ability to maintain efficient workflow.
• Ability to work with limited supervisory interaction.
• Ability to work outside of regular business hours if required.
• Ability to travel including overnight travel.
• Ability to maintain a valid Minnesota driver's license.

Education and Experience :

MST I - Requires certification of completion of telecommunications courses from a technical college and / or the equivalent in experience. Requires basic knowledge of voice, internet, and video installation processes. Entry level position with 2 years' experience / or education. Must possess a valid Minnesota driver's license.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to see; hear; talk; grasp; feel and finger equipment to complete assigned job tasks. This position requires full range of mobility in upper and lower body; be able to walk and stand for long periods of time and perform under adverse field conditions. The employee is regularly required to be able to sit, lift, climb, stoop, kneel, pull and push. The employee frequently must be able to lift up to 50 pounds and regularly lift 20-50 pounds.

Travel

Travel will be required to on-site project locations in and out of CTC service areas and CTC partner's service areas. Travel is primarily during the business day, although out-of-area and overnight travel will be expected.