Manager of Clinical Communication

Job Summary: The Manager of Clinical Communication is responsible for overseeing VCU Health Systems' Clinical Communication systems, including Ascom, Vocera, Maas360, Intune, cell phone device and plan management, alert and alarm integration engines, Rauland integration, video teleconferencing, and telehealth support. This role will develop and implement strategies set forth by the clinical communications steering committee, focusing on integrated communications and creating workflows integrated with existing or new clinical communication technologies. The Manager provides leadership and direction for mobility services and video teleconferencing teams, in addition to planning and managing all clinical communication technology platforms. This role also partners with various functional VCU Health teams and IT departments to support the strategic vision and mission.

Essential Job Statements:

• Facilitate and coordinate setting the vision, developing a roadmap, and providing operational direction for clinical communication and collaboration programs and mobile devices and applications across the system.
• Establish a governance structure that engages stakeholders in decisions, programs, and leverages their feedback to meet organizational goals.
• Establish clinical communication and collaboration as a systematic program, driving the program through business and operations.
• Work with clinical users and information technology experts to ensure ideal experiences and ensure mission-critical and patient-critical applications are working to their fullest potential.
• Utilize data and analytics to understand utilization and identify areas of improvement.
• Understand the mobility industry and work closely with vendor partners, continually seeking to ensure ongoing progressive improvements in technology use.
• Ensure responsibility and visible commitment to diversity, equity, and inclusion strategy, programs, and initiatives through collaboration and implementation across the health system.
• Demonstrate personal ownership and accountability for safety across the area of responsibility by role modeling daily key concepts of a high reliability organization as personal work habits.
• Perform other duties as assigned and/or participate in special projects to support the mission of VCUHS and the Department.

Employment Qualifications:

Required Education:

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience.

Preferred Education:

• Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program. Related certification preferred.

Minimum Qualifications:

• Minimum Five (5) years’ experience in a relevant IT field.
• Minimum Two (2) years’ supervisory experience.
• Minimum Two (2) years’ experience working with Clinical Systems preferred.
• Minimum Seven (7) years’ experience in a relevant IT field and five years of leadership experience preferred.

Other Knowledge, Skills and Abilities Required:

• Demonstrated capability for problem-solving, decision-making, sound judgment, and assertiveness.
• Adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Works well under pressure and manages several responsibilities with ease and composure.
• Advanced interpersonal, written, and oral communication skills.
• Solid leadership skills.
• Cultural Responsiveness: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Key Skills Required for this Role:

Based on the job description, the candidate must possess the following key skills:

1. Leadership Skills: Demonstrated capability for problem-solving, decision-making, and sound judgment; ability to provide leadership and direction for teams.
2. Communication Skills: Advanced interpersonal, written, and oral communication skills, including the ability to facilitate and coordinate vision setting and engage stakeholders.
3. Clinical Communication Systems Expertise: Experience with and understanding of clinical communication systems (e.g., Ascom, Vocera, alert/alarm integration) and the ability to develop integrated workflows.
4. Strategic Planning & Execution: Ability to develop and implement strategies, establish governance structures, and drive systematic programs.
5. Problem-Solving & Adaptability: Strong in debugging, problem-solving, adaptable, open to change, and able to work in ambiguous situations.