What are the responsibilities and job description for the Member Service Representative position at CU Hawaii Federal Credit Union?
Seeking energetic individuals for full-time position who can provide professional and efficient service to our valued members. The ideal candidate must possess good communication and computer skills. Telephone service and financial experience are preferred. Must be able to work Saturdays. We offer medical, drug, vision, dental, group life and 401K benefits. Kona branch offers starting pay at $16.50 plus a $2.00 location differential for each hour worked. Starting base salary may be higher based on experience.
Responsibilities and Duties:
1. Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
2. Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies.
3. May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
4. Responds to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
5. Open new accounts, and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
6. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
7. Promote credit union products and services based on member’s needs.
8. Up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Member Service Representatives. Up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations, with particular attention to the Bank Secrecy Act, Patriot Act and cash control procedures.
9. Process member mail transactions.
10. Mail receipts and checks to members as indicated by policy and procedure.
11. Research accounts for deposit, withdrawal, and loan-payment discrepancies.
12. Assist members in balancing their accounts.
13. Assist members with the proper completion of payroll deduction and direct deposit cards.
Please mail or fax application to Attn: Human Resources 476 Hinano St., Hilo, HI 96720 Fax:808-935-7793.
CU Hawaii FCU is an
Equal Opportunity Employer
Keyword: MSRHI
- No
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $2 - $19