IT Support Technician

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 rankings in ENR. With over 50 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless! Our IT department is growing, and we are seeking a seasoned IT Support Technician to work onsite in our Richardson Texas office. You will be joining a team of over 30 IT professionals who are based primarily in California and South Carolina. This position will be supporting approximately 200 users in the Texas / Central US region, and be part of our overall team supporting 2,300 internal users across the US and EU. The ideal candidate will have minimum of 4 years experience in an I.T. support desk environment helping people solve a wide range of technical issues. You will need solid technical experience combined with strong customer service skills, a teamwork mentality, and a desire to help others. The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access issues. The key to success in this position is a combination of a strong technical skillset with an innate desire to help people. Essential Duties & Responsibilities: Answer calls and respond to tickets from the Support Desk ticketing system. Communicate using MS Teams, email, and in person. Gather the relevant information needed to identify, troubleshoot, and resolve issues. Remote into TMs computers to install software, troubleshoot, provide "hands on" assistance, etc., while talking with TMs on the phone. Provide first level corrective action. Collaborate with IT staff TMs, escalates to second level (IT Support Tech II) when necessary. Use the IT Ticketing system to log calls, document steps taken, next steps, follow-ups, resolutions, etc. Assisting Team Members with learning certain tasks and offering recommendations on alternative ways to accomplish a task. Collaborate with internal IT Team Members and escalate tickets when needed. Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc. Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs. Learn and support new systems and applications. Follow KB articles, checklists, and other documentation. Research, evaluate, and test hardware, software products, and system solutions. Participate in I.T. Projects. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Occasionally assist the Hardware support team with various tasks related to deploying new equipment, inventory, inspection, testing & troubleshooting along with basic hardware maintenance and repairs as needed. Knowledge & Skills Required: Strong knowledge of Windows 10, 11, Microsoft Office 365, including Outlook, Teams, and OneDrive. Familiarity with Active Directory and Azure. Ability to read, understand, and follow technical written processes, balanced with creative problem solving. Previous experience staging and deploying Windows 10 computers preferred but not required. Strong troubleshooting skills. Excels at teamwork and working with people to solve complex/advanced issues. Ability to multi-task, prioritize and work efficiently. Excellent verbal and written communication skills. Excellent customer service skills. Additional preferred skillsets or areas of experience include: InTune, Automation, Security, Coding, & PowerShell #LI-SJ1 Cumming Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Cumming Group, we are passionate about helping our clients execute large-scale, complex projects on-time and within budget. Our project and cost-management services are specifically tailored to each client’s needs and add meaningful value at every step of a project’s development. Drawing on deep expertise in the communities and sectors we serve, we anticipate and solve problems, deliver solutions, and drive results. Since opening our doors in 1996, Cumming Group has grown to 50 offices globally, and is now home to more than 1,950 team members – including many of the brightest minds in the industry. Learn more about what a great organization we are at https://www.linkedin.com/company/cumming-group/about/ Cumming Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.