What are the responsibilities and job description for the Customer Order Management Representative - Level II - OFFC position at Cummins Inc.?
Description
In this role, you will make an impact in the following ways:
Ensure Seamless Order Fulfillment
You’ll manage the entire order life cycle—from entry to delivery—ensuring that customer orders are processed accurately and shipped on time, directly impacting customer satisfaction and operational efficiency.
Deliver Exceptional Customer Experience
By acting as the primary liaison, you’ll build strong relationships with customers, providing timely updates, resolving issues, and ensuring a smooth, transparent communication flow throughout the order process.
Resolve Complex Inquiries with Expertise
You’ll take ownership of challenging customer issues, using your deep understanding of Cummins systems and processes to investigate and resolve problems quickly and thoroughly.
Drive Cross-Functional Collaboration
You’ll coordinate with internal teams—like logistics, manufacturing, and quality—to align efforts and ensure customer needs are met, fostering a collaborative and responsive service environment.
Maintain Compliance and Documentation
Your attention to detail will ensure all export and shipping documentation complies with regulations, reducing risk and supporting global trade compliance.
Champion Quality and Continuous Improvement
By identifying and reporting quality issues through the Quality Management System, you’ll help improve product and process standards, contributing to long-term customer trust and product excellence.
Support Strategic Reporting and Insights
You’ll prepare and share customized reports that provide valuable insights to both customers and internal teams, supporting data-driven decisions and proactive service.
Contribute to Process Innovation
Through participation in or leadership of process improvement initiatives, you’ll help evolve the customer support function into a more proactive, efficient, and customer-centric operation.
Responsibilities
To be successful in this role you will need the following:
Strong Collaboration Skills
Build effective partnerships across departments (logistics, manufacturing, quality) to ensure smooth order fulfillment and issue resolution.
Clear and Adaptive Communication
Tailor your communication style to different audiences—customers, internal teams, and leadership—ensuring clarity and alignment at every stage of the order life cycle.
Customer-Centric Mindset
Prioritize customer satisfaction by understanding their needs, proactively managing expectations, and delivering timely, accurate solutions.
Deep Understanding of the Order Life Cycle
Know each phase of the order process and how it connects to customer support, enabling you to manage orders from entry to delivery with confidence.
Proficiency in Order Management Systems
Navigate system screens to process orders, handle modifications, and respond to queries accurately and efficiently.
Education/Experience
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Qualifications
Manage and align order board based off customer's needs and our projected ship dates.
Process International shipping documents accurately and in a timely manner.
Manage internal and external forecast.
Microsoft Office Experience Is Preferred.
This position is required to be onsite. There are options for some remote work, but the majority of the work is expected to be onsite.
Job Supply Chain Planning
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $47200
Max Salary $70800
ReqID 2417942
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
In this role, you will make an impact in the following ways:
Ensure Seamless Order Fulfillment
You’ll manage the entire order life cycle—from entry to delivery—ensuring that customer orders are processed accurately and shipped on time, directly impacting customer satisfaction and operational efficiency.
Deliver Exceptional Customer Experience
By acting as the primary liaison, you’ll build strong relationships with customers, providing timely updates, resolving issues, and ensuring a smooth, transparent communication flow throughout the order process.
Resolve Complex Inquiries with Expertise
You’ll take ownership of challenging customer issues, using your deep understanding of Cummins systems and processes to investigate and resolve problems quickly and thoroughly.
Drive Cross-Functional Collaboration
You’ll coordinate with internal teams—like logistics, manufacturing, and quality—to align efforts and ensure customer needs are met, fostering a collaborative and responsive service environment.
Maintain Compliance and Documentation
Your attention to detail will ensure all export and shipping documentation complies with regulations, reducing risk and supporting global trade compliance.
Champion Quality and Continuous Improvement
By identifying and reporting quality issues through the Quality Management System, you’ll help improve product and process standards, contributing to long-term customer trust and product excellence.
Support Strategic Reporting and Insights
You’ll prepare and share customized reports that provide valuable insights to both customers and internal teams, supporting data-driven decisions and proactive service.
Contribute to Process Innovation
Through participation in or leadership of process improvement initiatives, you’ll help evolve the customer support function into a more proactive, efficient, and customer-centric operation.
Responsibilities
To be successful in this role you will need the following:
Strong Collaboration Skills
Build effective partnerships across departments (logistics, manufacturing, quality) to ensure smooth order fulfillment and issue resolution.
Clear and Adaptive Communication
Tailor your communication style to different audiences—customers, internal teams, and leadership—ensuring clarity and alignment at every stage of the order life cycle.
Customer-Centric Mindset
Prioritize customer satisfaction by understanding their needs, proactively managing expectations, and delivering timely, accurate solutions.
Deep Understanding of the Order Life Cycle
Know each phase of the order process and how it connects to customer support, enabling you to manage orders from entry to delivery with confidence.
Proficiency in Order Management Systems
Navigate system screens to process orders, handle modifications, and respond to queries accurately and efficiently.
Education/Experience
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Qualifications
Manage and align order board based off customer's needs and our projected ship dates.
Process International shipping documents accurately and in a timely manner.
Manage internal and external forecast.
Microsoft Office Experience Is Preferred.
This position is required to be onsite. There are options for some remote work, but the majority of the work is expected to be onsite.
Job Supply Chain Planning
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $47200
Max Salary $70800
ReqID 2417942
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Salary : $47,200 - $70,800
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