Network Operations Technician

CUMULUS MEDIA | Centennial, CO, the nation’s leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician. The position includes technical training for the right candidate. This role includes monitoring broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.

Westwood One, the national-facing arm of CUMULUS MEDIA, offers iconic, nationally syndicated sports, news, and entertainment content to more than 250 million monthly listeners across an audio network of nearly 7,300 affiliated broadcast radio stations and media partners. Westwood One is the largest audio network in America, home to premium content that defines the culture, including the NFL, the NCAA, the Masters, CNN, the AP, the Academy of Country Music Awards, and Westwood One Backstage. The rapidly growing Cumulus Podcast Network delivers popular network and industry personalities and programs. Westwood One connects listeners with their passions through programs and platforms that have everyone listening.

Key Responsibilities:

• Ingest of content via satellite, Internet, ISDN, and WAN
• Audio routing and transmission via multi-channel satellite transmission system
• Constant monitoring, resolution and documentation of any network issues
• Provide technical support to commercial radio stations on a variety of technical platforms
• Escalate issues as needed to 2nd tier technical staff
• Problem resolution and escalation with established trouble ticketing system
• Able to work in a 24x7/365 environment
• Other duties as assigned

Qualifications:

• Associate Degree or equivalent work experience
• Minimum 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus
• Acute attention to detail
• Strong Customer Service Skills
• Foundation in networking knowledge/understanding with ability to troubleshoot effectively
• Following steps/procedures during emergency situations
• Ability to organize, prioritize issues and multitask
• Ability to convey accurate, detailed information verbally or in written form
• Strong teamwork and interpersonal communication skills; verbal and written
• Able to work and resolve problems independently with little supervision

What we offer:

• An expected salary in the range of $46,640 to $58,300 per year
• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
• Medical, Dental & Vision Insurance coverage for you, your dependents or domestic partner
• 401K with company match
• Paid Vacation, Sick & Holiday time off
• Parental leave time off benefits, life insurance, disability insurance, a wellness program, and an employee referral bonus program

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).

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