Powersports Parts & Service Advisor (Wellsboro, PA)

Curren RV is now Curern Powersports. We are growing with the addition of a new location in Wellsboro, PA, expected to open late May or early June 2024. We are currently accepting applications for Wellsboro positions and will begin hiring in the near future. New hires will work for a limited time at the Pine City, NY location to learn our products and processes before opening the Wellsboro store. We carry a variety of products including ATVs, SXSs, Motorcycles, Compact Tractors, Utility Trailers, Dump Trailers, Equipment Trailers, Cargo Trailer, and Car Trailers.

We have an opening for a Powersports Parts & Service Advisor to help support their customers. The right candidate has excellent customer service and phone skills and has knowledge of all components used in ATVs and Side-by-Sides. Candidates must have reliable transportation. Must be able to work independently as well as part of team. You will assist local customers in store while also providing support to customers all over the country via phone, live chat, and email.

Pay is hourly and based on experience.

Essential Job Functions:

• Provide customer assistance by phone, email, live chat, and over the counter
• Utilize computers to search diagrams and manuals for the correct part
• Assist customers with placing orders
• Create Repair Orders and serve as the liaison between the customer and service department
• Manage service department schedule and ensure techs have what they need to do the job
• Assist customers with order issues such as returns, shipping damage, incorrect shipments
• Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff
• Stocking shelves, assisting walk in customers, running cash register (knowledge of Compact Tractor, or Utility Trailer parts helpful)
• Ensure the warehouse and parts department is swept and dusted regularly; ensure that all inventory is fronted and presentable; maintain a clean and organized work area
• Prepare and process purchase orders
• Assist in maintaining inventory, pricing, cost, bin locations, etc.; assist in matching vendors invoices with packing slips
• Conduct cyclical inventories
• Assist in maintaining website product information (photographing parts, uploading information, editing descriptions)
• Assist service techs in finding need parts and charging to the repair order

Essential Job Skills:

• Customer Service or Retail Experience
• Knowledge of ATVs, SXSs, UTVs a must. Knowledge Trailers, or Compact Tractors, a plus!
• Good understanding of engine and other powersports parts
• Personable, Good listener, Detail oriented
• Good sales skills
• Problem solver
• Good telephone manner and customer service skills
• Self-motivated and able to work under minimal supervision
• Ability to work as an individual as well as part of a team
• Takes direction well, coachable
• The ability to read service manuals/schematics/diagrams
• Intermediate computer skills
• Able to learn and recognize parts and identify needed replacement parts
• Able to work Saturdays
• Prolonged periods of standing, stooping, crawling, and bending
• May lift up to 50 lbs; May lift heavier objects in team or with assistive devices

Benefits:

• Health Insurance (Individual coverage with low out of pocket cost. Family coverage available.)
• Paid Time Off - Vacation, Holidays, Personal, and Sick
• 401K Plan with Company Contribution
• Dental & Vision Insurance available