Inside Sales

SUMMARY: An inside Sales Representative converts pre-qualified sales leads and generates new business with pre-existing clients using upselling tactics to secure the best possible deal and follow up with clients to ensure an excellent customer service experience.

Position Specific Competencies

• Present and sell company products and services to existing clients

• Reach sales target and goals by deadlines

• Resolve customer inquiries and complaints

• Set follow-up appointments to keep customers aware of the latest developments and products

• Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again

• Use CRM software to maintain current information on new sales opportunities as well as existing customers

• Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met

General Competencies

• Excellent communication skills, listening skills, presentation skills, and customer service skills

• Working knowledge of CRM software and the sales process

• Must have strong negotiation skills

• Must be detail orientated

• All documentation is complete, thorough, accurate, and timely. Grammar and spelling are appropriate, guidelines for that particular document are followed, and signatures and dates are affixed where required.

• Maintains good relationships with peers and his/her supervisor, and maintains appropriate boundaries with all persons with which he/she comes in contact during work time.

• Schedule is kept consistently and timely, with minimal absences, and minimal tardiness.

Requirements

• Must have an Associate s Degree in Business or a related field

• Must have a valid driver s license; with no recent infractions

• MS Office experience, specifically in Microsoft Excel

• Must have a firm understanding of technology

• Must meet satisfactory criteria of Agency with regards to the results of a required Criminal Background check.

• Must be able to perform the job, with or without reasonable accommodation.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pontiac, MI 48340: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide salary requirements.

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location