Front Office Coordinator - Pediatric Therapy Clinic

Cutting Edge Pediatric and Adult Therapy is seeking a highly motivated and passionate Front Office Coordinator.

Cutting Edge Pediatric and Adult Therapy (CEPT) is a premier clinic offering Occupational Therapy (OT), Physical Therapy (PT), Speech Therapy (ST), Applied Behavior Analysis (ABA), and Counseling services. We are dedicated to fostering independence and holistic development from infancy through adulthood. With a team of highly experienced professionals, CEPT has been at the forefront of therapy services for over two decades, specializing in sensory processing, speech and language issues, fine and gross motor skills, ADD/ADHD, and Autism Spectrum and Pervasive Developmental Disorders.

Our state-of-the-art facilities include therapy gyms, a sensory light room, and a playground, allowing therapists to seamlessly integrate movement and sensory activities into treatment sessions. Teenagers and young adults benefit from our unique on-site apartment, mock grocery store, and coffee shop, where they can develop daily living and vocational skills. At Cutting Edge, our focus is on therapy with a purpose.

This role requires schedule flexibility to support our clinic's needs. The primary schedule follows a bi-weekly rotation:

• Week A: Mondaythrough Thursday, 8:30 AM to 6:00 PM, and Saturday, 7:45 AM to 1:00 PM
• Week B: Monday through Friday, 9:00 AM to 6:00 PM

Key Responsibilities

• Insurance verification.
• Collecting and posting payments.
• Collecting past due balances as instructed by management and/or billing team.
• Maintaining an organized and tidy workspace.
• Answering a high volume of phone calls with the highest level of professionalism.
• Scheduling evaluations and appointments.
• Assisting families through the new intake process.
• Maximizing therapists’ schedules.
• Communicating effectively with patients regarding insurance, treatment needs, and clinic information.
• Maintaining treatment and waiting areas.
• Ability to adapt to changing work requirements and varying volumes of work under pressure.
• Strong attention to detail.
• Ability to multitask.
• Possess a team-player mentality.
• Enforce clinic policies and HIPAA regulations.
• Ability to handle complaints or unpleasant situations with tact and professionalism.
• Possess a pleasant, friendly, and welcoming demeanor.
• Display excellent customer service.
• Perform additional duties as assigned.

Qualification and Skill Requirements

• Requires at least one year of experience in a medical office setting.
• High school diploma required.
• Demonstrate exceptional customer service skills.
• Knowledge of medical terminology.
• One year of insurance verification and benefit explanation preferred.

Physical Requirements

• Ability to stand, sit, and move throughout the front office area and the clinic for extended periods of time in order to greet visitors, assist employees, and manage tasks.
• Ability to work at a computer desk station for extended periods of time.
• May be required to lift up to a minimum of 25 pounds.

Employee Benefits

• Comprehensive health benefits (medical, vision, dental insurance, and flexible spending accounts) and a 401K Safe Harbor Retirement program for full-time employees.
• Pet Insurance, Pet Savings Plans, and Aflac supplemental insurance plans for part-time and full-time employees.
• Accrued Paid Time Off (PTO) from start date for full-time employees, plus Unpaid Time Off (UTO) for all employees.
• Opportunities for bonus compensation, including our Check-In Rate Incentive Bonus.
• Employee Recognition Programs, including anniversary & birthday celebrations, shout-outs/kudos boards, and our Making a Difference Award.
• Company-sponsored events, including team-building activities, social gatherings, and an annual holiday party.

Join Our Team!

• Check out our Join Our Team page on our company website to learn more about who we are as a company and hear from some of our staff: https://cuttingedgepediatrictherapy.com/employment/

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Allen, TX 75013 (Required)

Ability to Relocate:

• Allen, TX 75013: Relocate before starting work (Required)

Work Location: In person

Salary : $17