What are the responsibilities and job description for the Front Desk Attendant - Williamsburg Woodlands position at CW Talent?
Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Giffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
JOB DESCRIPTION:
The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information.
- Maintains a high standard of service and hospitality at all times.
- Trains new employees.
- Performs other duties as required.
QUALIFICATIONS:
- Some front desk or guest relations experience preferred;
- High school diploma or G.E.D.;
- Full time position;
- Ability to handle cash handling duties;
- Flexibility to include availability on short notice;
- Excellent public contact and organizational skills;
- Effective oral and written communication skills;
- Ability to (1) handle guests' complaints; (2) work well under pressure; (3) stand for long periods of time; (4) act and react quickly in a professional manner; (5) handle paperwork efficiently
Must be available to work all shifts including days, nights, weekends, and holidays
Physical requirements include, but are not limited to: (1) performing heavy cleaning; high and low dusting; (2) transporting objects weighing up to 60 pounds; (3) a great amount of walking in all types of weather and (4) lifting, standing and bending up to 8 hours daily.
