What are the responsibilities and job description for the Sales Account Manager position at CWI Logistics?
General Summary
Account Manager serves as the primary point of contact and liaison between CWI Logistics and assigned customer accounts. This role is responsible for managing day-to-day service delivery, building long-term client relationships, resolving issues proactively, and identifying growth opportunities within the account. The ideal candidate combines logistics knowledge with a customer-first mindset and sharp business acumen.
Essential Duties and Responsibilities:
- Serve as the commercial contact for assigned customer accounts
- Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements
- Collaborate with the customer and operations site Managers to ensure contract obligations and customer expectations are met- primary point of contact for the customer
- Develop and ensure necessary metrics/KPI’s are maintained and sustained for all operational aspects of the business
- Facilitate and coordinate quarterly business reviews (QBR’s) with customers
- Support onboarding new business and implementation of customer’s requirements
- Facilitate and maintain CWI’s on-line marketing presence
- Monitor and support the pricing process, cost-model and contract administration functions; assist in collection of past due invoices
- Facilitate the RFI/RFP processes, coordinate solution development & pricing with Operations, and lead contract negotiations
- Analyze both new and existing businesses to generate additional revenue opportunities; identify opportunities to upsell or expand service offerings (value-added services, transportation, etc.)
- Business Intelligence- creation and analysis of customer reports
- Represent the Company at industry trade shows and business events, as required
