What are the responsibilities and job description for the Client Services Coordinator position at Cyber Technology Group, Inc?
The Client Services Coordinator position with Cyber Technology Group is a full-time, FLSA-qualifying position, reporting directly to the Client Services Manager. The responsibilities, duties and expectations of the role include, but are not limited to, the following.
SUMMARY
The Client Services Coordinator is responsible for the timely and accurate coordination of all Client Services duties and, ultimately, helps contribute to the success and profitability of the Service department. He/she takes the primary ownership of the coordination of technicians and parts needed to perform service calls. The Client Service Coordinator also manages communication with clients before, during and after the service calls.
PRIMARY RESPONSIBILITIES:
Supports and contributes to the absolute highest level of service and care of our clients
Works in an professional and organized manner and is able to move between priorities
Exhibits strong communication skills and takes ownership of timely follow-up with clients
Building strong relationships with employees through consistent, clear communication
Scheduling of service calls with clients (via call, text, email and chat)
Ability to navigate multiple computer applications while communicating with clients over the phone
Schedule return trips and follow-up for technicians, as needed/as appropriate
Partner with technicians to prepare and deploy Client Care Plans, warranty documentation and transition to Client Services
Support Client Service Manager with other tasks to support the needs of the business
UNIVERSAL EXPECTATIONS:
Performs all duties in an independent and expeditious manner, without additional supervision; seeking guidance and direction from leadership on major issues, as necessary
Displays a positive, professional, cooperative relationship with both clients and colleagues
Makes optimal use of his/her own time during all working hours
Has the ability and care to recognize and address priorities
Demonstrates good planning skills; which align with company MIN
Shows commitment to Cyber Core Values and proactively incorporates them into communication and decision making
SUMMARY
The Client Services Coordinator is responsible for the timely and accurate coordination of all Client Services duties and, ultimately, helps contribute to the success and profitability of the Service department. He/she takes the primary ownership of the coordination of technicians and parts needed to perform service calls. The Client Service Coordinator also manages communication with clients before, during and after the service calls.
PRIMARY RESPONSIBILITIES:
Supports and contributes to the absolute highest level of service and care of our clients
Works in an professional and organized manner and is able to move between priorities
Exhibits strong communication skills and takes ownership of timely follow-up with clients
Building strong relationships with employees through consistent, clear communication
Scheduling of service calls with clients (via call, text, email and chat)
Ability to navigate multiple computer applications while communicating with clients over the phone
Schedule return trips and follow-up for technicians, as needed/as appropriate
Partner with technicians to prepare and deploy Client Care Plans, warranty documentation and transition to Client Services
Support Client Service Manager with other tasks to support the needs of the business
UNIVERSAL EXPECTATIONS:
Performs all duties in an independent and expeditious manner, without additional supervision; seeking guidance and direction from leadership on major issues, as necessary
Displays a positive, professional, cooperative relationship with both clients and colleagues
Makes optimal use of his/her own time during all working hours
Has the ability and care to recognize and address priorities
Demonstrates good planning skills; which align with company MIN
Shows commitment to Cyber Core Values and proactively incorporates them into communication and decision making
Benefits:
-401k/IRA
-Dental
-Medical
-Life
-Vision
-Employee Discount
-ESOP (Employee Ownership)
-PTO and Paid Holidays
-Profit Sharing (Quarterly)
-Cell Phone Stipend