What are the responsibilities and job description for the Property Manager position at CYPRESSBROOK MULTIFAMILY MANAGEMENT LP?

Description

APARTMENT PROPERTY MANAGER

Responsible for all community operations, effectively managing people and available resources in order to accomplish community objectives as set forth by the Regional Property Manager and Property Owner. These objectives will include maximizing occupancy levels and community values, conducting all business in accordance with TMI policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

Regional Property Manager

Onsite Team Members

Salaried

Job Responsibilities:

Financial

In conjunction with the RPM, the Property Manager will assist in formulation of budgets for each upcoming calendar year. The PM is also responsible for staying within the established budget guidelines throughout the year.

Actively maintain and report monthly variances and narratives.

Ensures that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately, and deposits are reported to the corporate office on a daily basis.

Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.

Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The property manager is responsible for approving and submitting all invoices to corporate office for payment

Makes rental rate recommendations to Regional Property Manager.

Hires, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.

Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensations claims are reported, and proper paperwork is completed.

Property manager will complete any pertinent safety checklists with maintenance staff.

Ensures that lease files are complete, and that completion of leases is being executed property. Approves in writing all leases on the property.

Responsible for offices opening on schedule, condition of office, and model apartment.

Attends scheduled corporate management meetings, usually held on a quarterly basis at the regional office.

Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.

Maintain a positive customer service attitude.

Periodic inspection with resident’s move-in/move-outs.

Review all notices to vacate to determine the cause of the move-out.

Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

Physically walk and inspect community on a regular basis; check on vacant apartments.

Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.

Work closely with Maintenance Supervisor to monitor and schedule all maintenance activity.

Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.

Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.

Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Essential Job Functions:

Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

Demonstrate an ability to support and contribute to community team.

Demonstrate strong oral and written communication skills.

Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.

Must possess a positive attitude and the ability to smile under all circumstances.

Participate in training in order to comply with new or existing laws.

Ability to work a flexible schedule, including evenings and weekends.

3 years’ experience in on-site property management and 1 year experience as property manager.

Must have background in supervision and successful track record of accomplishments.

Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

Comply with expectations as demonstrated in the employee handbook.

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Successfully pass drug test.

In order to achieve success, the Cypressbrook Multifamily Management team must embrace certain core principles and values.

Tenacity & Enthusiasm

Safety Responsibilities:

Learn and ensure compliance with all company, local, state and federal safety rules.

Ensures that unsafe conditions are corrected in a timely manner.

Additional Requirements:

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the employee handbook or otherwise communicated (verbally or written) to employees.

Requirements