What are the responsibilities and job description for the Insurance Customer Service Agent position at Dacotah Bank?
Job Summary:
Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.
Accountabilities
- Provide prompt and courteous customer service
- Assist customers with policy changes
- Consistent utilization of technologies
- Maintain agency management system
- Provide support to team members to reach agency performance goals
- Maintain a strong and positive work ethic and total commitment to success daily
- Participate in educational opportunities to stay informed of industry developments
- Perform other duties as assigned
Qualifications and Skills
- A commitment to professional and ethical behavior
- Effective verbal and written communication skills; communication proficiency
- Demonstrated ability to use tact, diplomacy, and professionalism when dealing with customers and co-workers
- High importance placed on excellent customer service
- A self-starter, one who is highly motivated
- Detail-oriented, thorough with a focus on accuracy
- Aptitude and willingness to learn various software applications relevant to this position
Experience
Insurance or Other Business-Related Experience
Licenses & Certifications
Current Property & Casualty Insurance License, or willingness to obtain within 90 days
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
- Health Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage
- Dental Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage
- Health Savings Account
- Life Insurance for the employee and family
- Paid Vacation and Sick Time
- Retirement Plan Options
- Additional Perks and Benefits
