Training Specialist - Training Department (Main Branch)

Training Specialist - Training Department (Main Branch)
Location:
1500 NW 107th Ave, Sweetwater, FL, 33172
Summary:
This position is responsible for coordinating and conducting training and development programs company-wide, which improve staff job performance. This position is also responsible for preparing training materials, maintaining training records and providing support to the Training Manager.

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Duties & Responsibilities: *

• Conduct training sessions primarily focused on Front Office Positions (ie. FSR, Teller, Greeter, Contact Center, Operational Branch Management)
• Mentor new Tellers at various Branch Locations.
• Conduct MAP (Member Advantage Program) training Companywide
• Administer annual product knowledge testing to all staff and update training records accordingly.
• Assist the Training Manager in creating monthly Training Calendar.
• Assist the Training Manager in the development of training materials and activities.
• Responsible for maintaining a high level of confidentiality.
• Compile training materials; review information to revise training materials such as manuals, handouts, etc. to ensure information is always accurate and up to date.
• Maintains and organizes training records; Utilizes optical storage and training systems to maintain participant and class information.
• Coordinates scheduling of training facilities.
• Responsible for ensuring that all training facilities are clean, organized and secure before, during and after all training sessions.
• Orders and maintains training supplies as needed.
• Performs other related duties as required.

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Qualifications: *

• Prior training experience preferred.
• High School Diploma or equivalent.
• Minimum one year experience in a financial institution.
• Knowledge and application of adult learning concepts.
• Ability to communicate effectively both orally and in writing.
• Intermediate knowledge of Microsoft programs.
• Excellent organizational and general filing and typing skills are required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time