What are the responsibilities and job description for the Commercial Service Advisor position at DAHL?
At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!
We’re growing! Join Team Dahl as a Commercial Service Advisor at Dahl Ford Truck La Crosse in La Crosse, WI! In this position, you will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be rewarded for your customer service and sales. If you have experience in providing excellent customer service, this career opportunity is for you!
This position's primary focus will be Ford commercial; however, all heavy-duty brands are worked on at this location. This position will work Monday-Friday.
Responsibilities
- Greet guests as they arrive at the indoor service department.
- Listen to the guest to properly assess their service needs or concerns for their vehicle.
- Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
- Regularly communicate with the customer regarding the status of their service appointment.
- Maintain Customer Happiness scores at or above company standards.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license