What are the responsibilities and job description for the IBM i Systems Manager position at Daikin Comfort North America?
Position Responsibilities:
May include:
• Lead, mentor and support the team of IBM I technicians.
• Provide guidance, set performance objectives, conduct performance reviews, and foster professional growth with direct reports.
• Provide technical support and guidance to other 3rd party service provider, IT staff members and end-users.
• Oversee the processes of issue resolution and change management ensuring tickets and Request for Change (RFCs) are logged, prioritized, assigned, and resolved in a timely manner.
• Manage IBM I projects to ensure that projects and department goals are met and adhere to approved budgets.
• Collaborate with IT leadership to develop technology strategies aligned with business goals.
• Provide oversight to 3rd party service provider and/or perform install, configure, and maintain IBM i operating system and related software.
• Provide oversight to 3rd party service provider and/or perform system upgrades, patches, and fixes as needed.
• Implement and manage security measures, including user access controls, authentication, and authorization.
• Implement and enforce security policies and access controls to protect sensitive data and applications.
• Work with the security team to address vulnerabilities and maintain compliance with industry standards.
• Develop and maintain backup and disaster recovery plans for IBM i systems.
• Ensure regular backups and test recovery procedures to ensure data integrity and system availability.
• Monitor system performance and identify areas for optimization.
• Monitor system usage trends and plan for capacity upgrades when needed.
• Provide recommendations for hardware and software upgrades to meet future business requirements.
• Troubleshoot performance issues and implement solutions to enhance system efficiency.
• Configure and manage high availability (HA) and redundancy solutions for critical applications.
• Ensure failover mechanisms are in place to minimize downtime.
• Collaborate with application development teams to provide support for application deployment and troubleshooting.
• Work with IT infrastructure teams to integrate IBM i systems into the overall technology environment.
• Maintain accurate documentation related to system configurations, procedures, and troubleshooting guidelines.
• Stay current with industry trends and best practices related to IBM i systems and related technologies.
• Perform additional projects/duties to support ongoing business needs.
Nature & Scope:
• Ensures work is aligned with the Director’s expectations, goals, and vision
• Accountable for the implementation of policies, processes, and procedures
• Makes decisions and problem-solving guided by policies, procedures, and business plan
• Works on difficult to moderately complex issues and projects
• Provides guidance and training to subordinates
• Has authority to hire, recommend pay, establish performance goals, and recommend termination
• Level of signing authority established by company policy/guidelines
Knowledge & Skills:
• Extensive experience in IBM i system administration and management.
• Proficiency in programming languages used in IBM i environments, such as RPG (Report Program Generator).
• Strong knowledge of system security best practices and compliance standards.
• Familiarity with high availability and redundancy solutions for IBM i systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.
Competencies
Experience:
• 10 years in related field
• 5 years in a leadership position
Education/Certification:
• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
People Management: Yes
Physical Requirements / Work Environment:
• Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To: DIRECTOR, IT INFRASTRUCTURE
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.
