What are the responsibilities and job description for the Scheduling Lead for Medical Imaging Outpatient Clinic position at Dakota Radiology?
We are looking for a Lead Medical Imaging Scheduler to work in our patient friendly, fast paced, team-oriented outpatient imaging center. The ideal candidate would be an energetic team player, willing to learn, have a friendly welcoming demeanor on the phone to schedule patients for their imaging examinations in our EMR (EPIC).
Experience or Job Knowledge:
- Leadership experience preferred
- Computer experience with proficiency in Microsoft products
- Customer service background.
- Fluent in medical terminology.
- Previous Medical Scheduling experience required
- Prior experience in EPIC, required.
Education or Certification Requirements:
- High School Diploma or equivalent.
- CPR
The scheduling team is friendly and focused on customer service to meet the patient needs for scheduling their imaging appointment(s). Transcribing orders from the referring physician, scheduling patients, answering incoming calls and making outgoing calls to schedule the patient's appointment. Our schedulers are detail oriented as they must verify the patient’s identity, update demographics and insurance information during the scheduling process. Documenting all work in the patient’s electronic medical record and ensuring to meet HIPAA rules are followed.
The Lead Scheduler is a working member of the team, reporting to the Practice Administrator. The lead will not only work as a scheduler but will be responsible for the team's productive and timely completion of work. The Lead will help train staff members where needed, run productivity reports and work closely with all members of the clinic.