Lead Medical Receptionist/Clerk

The Lead Medical Receptionist assists the Clinic Director in overseeing the day-to-day operations of the front office and provides quality customer service to patients as well as offer administrative support to front office staff. 

Essential Responsibilities:

1. Welcomes patients and visitors in a friendly, professional, manner both in-person and on the telephone.
2. Acts as a liaison between front office staff and patients as issues arise. 
3. Foster communication between front office staff and the Clinic Director to improve workflow and quickly resolve any issues and/or escalate appropriately.  
4. Answers and/or refers inquiries
5. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
6. Enhances revenue by recording and updating financial information and verifying insurance correctly; recording and collecting patient charges; collecting patient balances
7. Maintains patient accounts by obtaining, recording, and updating personal and financial information in the patient’s demographics. 
8. Contributes to team effort by accomplishing related results as needed
9. Maintains vital paperwork for each patient making sure all forms are up to date, and scanned into official electronic medical record
10. Maintains medical record requests; reviews each request and respond appropriately by printing only requested records and mailing, faxing, or sending certified mail.
11. Balance daily transactions and prepare superbills and money for billing department at the end of your workday
12. Maintains communication with physicians, nursing staff, and patients
13. Miscellaneous office duties including filing, copying, and faxing
14. Keep lobby, reception, and your desk area neat and orderly
15. Any other duties as assigned by Clinic Director, Clinic’s Clinical Coordinator, and/or the supervising provider.

 Job Qualifications

1. Maintains confidentiality while working with confidential matters on a daily basis.
2. Provides service direct to patients while maintaining a positive patient relations atmosphere.    
3. Interacts with patients, family members, medical staff members and other department managers on a continuous basis.                                                                                             
4. Conducts patient satisfaction surveys as required.                                               
5. Follows safety guidelines and infection control policies for the Hospital District. 

Requirements:

1. Education: High school diploma or equivalent. Bilingual preferred.
2. Experience: Clerical experience focused on customer service. Preferred medical office experience.
3. Physical and Mental Requirements: Duties of the position require intermittent walking, sitting, and standing. Some bending, stooping, and reaching is required with the lifting of items up to a weight of 15 pounds.